mall.bh FAQ Center

Customer

The mall.bh is a national platform which includes all the eStores and eMarketplaces licensed in the Kingdom of Bahrain under the supervision of the Ministry of Industry, Commerce and Tourism.

Any licensed and registered company/indivisual establishment can be listed in the mall.bh directory if the provided website has the following condition:

  • An eCommerce website and not just a informational website about the company/establishment
  • Includes and online payment method
  • Deliver the goods/services to the consumers

All the goods sold are owned by the licensed and registered companies/individual establishments as the mall.bh does not own any good to provide for the consumers.

All the listed eStore and eMarketplaces are licensed and registered by the Ministry of Industry, commerce and Industry as this is first condition to apply for the mall.bh, which eventually ensures and covers the stakeholders by the laws and regulations in the Kingdom of Bahrain.

Through directly contacting the seller.

Through directly contacting the seller.

Through directly contacting the seller.

Through the National Suggestion & Complaint System “Tawasul” and through Tawasul system your complaint will be coordinated with the designated parties.

Trader

You can register your eStore/eMarketplace details by providing your information through “Register eStore” link and following the guidelines. You would need to login by using your eKey and the CR should be active

By using your eKey.

  1. The website shall be classified as an eStore/eMarketplace and not just an informational website
  2. Your company/establishment shall be licensed and registered by the Ministry of Industry, commerce and tourism.
  3. The website shall be using an online payment method.
  4. Delivery of goods to the consumers.